About LASTAR
Who is LASTAR?
We built our brand “LASTAR” in 2011, and invested efforts heavily in product research and market development. LASTAR has become a domestic and overseas professional smart lighting products manufacturer.
Will my money be safe when purchasing on lastarhome.com?
LASTAR in- depth cooperation with 3rd-party authorities with certifications (SSL to secure the web environment and Adyen to ensure payment security) to protect you when making purchases . We also pick up reliable logistics partners to ensure our delivery on time.
Why choose LASTAR?
LASTAR Products sold well in domestic and over 60 countries and areas, recognized by more than 50 million satisfied customers worldwide. And obtained 62 international appearance patents and 12 utility model patents and were certified by IS09001/CE/FSS/GS/CCC/RoHS/ERP.
Orders
Where can I find my orders?
To see your order status, Please "My Orders" page.
For guest users, enter the Order ID listed in the confirmation email you received and your email address.
For registered customers, simply sign in to see all your orders.
The payment for my order has already been processed. Can I still cancel my order?
Nope.
Shipping & Delivery
When will my order arrive?
Items are monitored every step of the way.Go to the My Orders page. Click "View Details" of each order to find the "Check Shipment" option on the right side of the page. From there, the exact location of your item can be found by clicking “Track Your Package.”
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out LASTAR products. They will choose the carrier that they think works best for our customers.Carriers they partner with include USPS, UPS, and FedEX.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@lastarhome.com.
What if my order arrived damaged ?
Please contact customer support at service@lastarhome.com.
Returns & Exchange
How long do I have the right to return or exchange items I've bought?
We provide a 30-day Money-Back Guarantee, regardless of reason.Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. For more information, please reach to our Warranty page.
Who pays for return shipping costs?
For non-quality related warranty claims, the buyer is responsible for shipping costs. For more information, please see the Warranty page.
What is the return and exchange process?
Contact our customer support team to get started and to verify the problems your product have.
They might provide troubleshooting solutions and ask for a specific order id or related information.
It might be necessary to return the item.
You can see further information on our Warranty page here.
When will I receive my refund?
Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please contact service@lastarhome.com.
Do I need to keep any of the boxes to return & refund?
Yes,the product should be returned in its original packaging, including accessories and other items included with your purchase .Please allow up to 14 days after we receive your product for your replacement unit to be shipped.For more information, please see the Warranty page.
How long is the warranty period on my LASTAR item?
It varies for each product. For more information, please see the Warranty page.