30-day returns
You have 30 days after your item arrives to request a return. To qualify, the item needs to be unused and in the same condition you received it, in its original packaging with all accessories, along with your receipt or proof of purchase.
How to start a return
- Email service@lastarhome.com or our customer support team with your order number and what's wrong.
- We may suggest a quick fix first and confirm the issue with you.
- Once your return is approved, we email you a return shipping label and instructions on where to send your package.
Items sent back without an approved return request can't be accepted.
Damaged, defective or wrong item
Please check your order when it arrives. If anything is defective, damaged or not what you ordered, contact us right away so we can look into it and make it right.
Who pays for return shipping?
Returns for defective items are on us. If the return isn't because of a product defect, the buyer covers the return shipping cost.
Refunds
We'll email you once we've received and inspected your return to let you know whether your refund is approved. Approved refunds go back to your original payment method automatically. Your bank or card company may need a few extra days to post it.
Exchanges and replacements
The fastest way to get a different item is to return the one you have and place a new order once your return is approved. For replacements, please allow up to 14 days after we receive your product for the new unit to ship. See our Warranty Policy for more.