We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What is the return and exchange process?
Contact our customer support team to get started and to verify the problems your product have.
They might provide troubleshooting solutions and ask for a specific order id or related information.
Who pays for return shipping costs?
For non-quality related warranty claims, the buyer is responsible for shipping costs.
Do I need to keep any of the boxes to return & refund?
Yes, the product should be returned in its original packaging, including accessories and other items included with your purchase. Please allow up to 14 days after we receive your product for your replacement unit to be shipped. For more information, please see the Warranty page.