Every LASTAR product comes with a hassle-free warranty against defects in materials and workmanship, starting from your original purchase date. It covers purchases made on lastarhome.com. If you bought from another retailer, please contact them directly.
Warranty periods
| Product | Warranty |
| Light Therapy Lamps | 24 months |
| Desk Lamps | 24 months |
| Floor Lamps | 12 months |
| Accessories | 30 days |
You can also find your warranty period in the user manual inside the box, or ask us at service@lastarhome.com.
How to claim your warranty
Email service@lastarhome.com with the details below. It helps us solve your problem faster.
- Order ID: in your order confirmation email or your account's purchase history
- Model number: on the product page, packaging, user manual, or printed on the product
- SN (serial number): on a sticker or printed on the product body, for example SN21J11
- What's wrong: a short description, plus a photo or video if you can
We reply within 24 hours. Many questions can also be solved with our FAQ or the user manual.
Replacements
Returned items are tested and inspected when they reach us, before we send a replacement. We'll guide you through every step by email.