Welcome to LASTAR after-sales service page. We want you to feel like every item you purchased is the perfect match for your home. If it’s not the right fit, we’ll help you get the processing warranty requests and making inquiries.

All LASTAR warranties areis covered with LASTAR product and labor warranty for 24 months from the date of your original purchase. Whether you are researching before you buy or already have LASTAR products, any questions you want to know,please contact us via email service@lastarhome.com.

We apologize for any inconvenience caused to you.We care about our customers and know that your voice is important to us.When we receive your email,we will reply you within 24 hours.

Please note this page is regarding purchases made through this LASTAR official site or LASTAR Direct store on Amazon, For purchases made through LASTAR’s authorized resellers, please contact them directly.

All products purchased from LASTAR come with a complete and hassle-free warranty. Please find our precise warranty period on the user manual inside its box or or on the following chart:

Item Warranty Period
Floor Lamps 12 Months
Desk Lamps 24 Months
Light Therapy Lamps 24 Months
Accessories 30 Days

You can also verify the warranty period with our customer service team via email service@lastarhome.com

LASTAR warrants that every Product be free of defects in material and production errors.Please contact us via the feedback form below if your product turns out to have a defect during its warranty period. For plan-specific information,your problems are solved faster, please refer to our FAQ page or looking at User Manuals before you make a warranty claim.

Thank you very much for your feedback,and we’ll  protect all of the personal information you provide.LASTAR values the trust that our customers give us.

Claim Your Warranty

Order ID: You can find it in your purchase history of your account .The order id was in there.

Model Number: You can find it  in your account's purchase history, as well as on the listing page,or packaging,user manual. Some products come with the model number printed directly on them. The product model number is an identification of the product you have purchased, so that we can know which product you have purchased and provide you with our quick service better.

SN: The SN number can be seen on the the product body. Usually it’s located on a sticker, tag, or printed directly on the product,it looks like SN: SN21J11.

Note:Before LASTAR release you a replacement ,exchanged merchandise is subject to quality testing and inspection upon receipt by LASTAR.Please contact us via email service@lastarhome.com to return the defective item.