How can we help?

Answers about our lamps, your order, shipping, returns and warranty.

Light therapy lamps

What does a light therapy lamp do?

It gives you bright, daylight-style light indoors. Many people use one on dark winter mornings to feel more awake and keep a regular daily routine when there's less natural daylight.

Our lamps are bright everyday lighting products. They aren't medical devices and aren't intended to diagnose, treat or cure any condition.

How do I use it?

Most people switch it on in the morning, for example during breakfast or while working at a desk. A common routine is around 30 minutes at 10,000 lux.

Brightness is highest close to the lamp, so follow the distance in your lamp's user manual. Start with shorter sessions and see what feels comfortable.

Do your lamps give off UV light?

No. Our light therapy lamps use UV-free LEDs.

What do lux and color temperature mean?

Lux measures how bright the light is where it lands. 10,000 lux is the brightness most light therapy lamps are rated at, measured close to the lamp.

Color temperature, in kelvin (K), describes the tone of the light: around 1600K to 3000K is warm amber, and 6000K to 6500K is cool daylight white.

Should I check with my doctor first?

If you have an eye condition, are sensitive to light, or take medication that increases light sensitivity, check with your doctor before using a bright light lamp.

Desk and floor lamps

Are your desk lamps easy on the eyes?

Yes. Our desk lamps use flicker-free LEDs without ultraviolet or infrared light, with dimmable brightness so you can set a comfortable level.

Do the lamps run on batteries?

Our desk and floor lamps plug into a standard household outlet and don't use batteries.

How long is the power cord?

About 5 to 6 feet (150 to 180 cm), depending on the model.

Orders and payment

How do I check my order status?

Use the Track My Order page with your tracking number. If you have an account, sign in to see all your orders. Guest shoppers can find order details in the confirmation email.

Can I cancel my order?

Once payment has been processed, an order can't be cancelled. You can still return it within 30 days after it arrives.

Is my payment secure?

Yes. Our site is protected with SSL encryption, and payments are processed by Adyen, a certified payment provider.

Shipping

How much does shipping cost?

Shipping is free on orders over $69.

How long does delivery take?

Orders ship within 1 to 2 working days. Most orders in the United States arrive within 3 to 5 days. We ship from local warehouses in the United States, Canada, the United Kingdom, Germany, Italy and Japan; international orders usually take 7 to 14 working days.

Who delivers my order?

Amazon is our logistics partner and chooses the best carrier for your address, such as USPS, UPS or FedEx. You'll get an email with tracking information as soon as your order ships.

I ordered several items. Will they arrive together?

We try to send everything together, but some items may ship separately. You'll get a shipping email for each package.

Can I change my address after the order ships?

Unfortunately not. Once a package is on its way, the delivery address can't be changed. If you notice a mistake before it ships, contact us right away.

Returns and warranty

What is your return policy?

You can return an item within 30 days of receiving it for a full refund. It needs to be undamaged and in its original packaging with all accessories. Email service@lastarhome.com to start a return and we'll send you a return label and instructions.

Who pays for return shipping?

If the return isn't because of a product defect, the buyer covers the return shipping cost. Returns for defective items are on us.

When will I get my refund?

We'll let you know once your return arrives and has been inspected. Approved refunds go back to your original payment method; your bank may take a few extra days to post it.

My order arrived damaged or wrong. What should I do?

Email service@lastarhome.com with your order number and a photo, and we'll make it right.

How long is the warranty?
  • Light therapy lamps: 24 months
  • Desk lamps: 24 months
  • Floor lamps: 12 months
  • Accessories: 30 days

The warranty starts on the date of purchase and covers defects in materials and workmanship for products bought from this site or the LASTAR store on Amazon.

How do I make a warranty claim?

Email service@lastarhome.com with your order number, the lamp's model number (on the box, the manual or the product page) and the serial number (on a sticker on the lamp, for example SN21J11). We reply within 24 hours on business days.