LIVEOrder tracking

Where's my order?

Enter your order number and email to see every scan from our warehouse to your door.

Find your order

Use the order number from your confirmation email and the email or phone you checked out with.

Track a package

Paste the tracking number from your shipping email. It usually starts with TBA, 1Z or 9.

No account needed.

What happens after you order

  1. 1
    Order confirmed

    You get a confirmation email with your order number right away.

  2. 2
    Packed and shipped

    Orders leave our US warehouse within 1 to 2 working days.

  3. 3
    On its way

    We email your tracking number. The first scan can take up to 24 hours to show.

  4. 4
    Delivered

    Most US orders arrive within 3 to 5 days.

Who brings it to your door

Amazon is our logistics partner and picks the best carrier for your address. Your package may come with Amazon, UPS, USPS or FedEx, and the box can carry Amazon branding or none at all. It's still your LASTAR order.

  • Amazon
  • UPS
  • USPS
  • FedEx

Tracking questions

I can't find my order. What should I check?

Use the order number from your confirmation email, for example #1337, and the same email or phone number you used at checkout. If you placed the order in the last 1 to 2 working days, it may not have shipped yet.

Why does it say my order hasn't shipped?

Orders leave our warehouse within 1 to 2 working days, not counting weekends and holidays. The status changes as soon as your package is handed to the carrier, and we email you the tracking number.

My tracking number shows no updates.

The first scan can take up to 24 hours to appear after you get the shipping email. If nothing has changed after 2 working days, email us and we'll check with the carrier.

The box has Amazon branding. Is it really mine?

Yes. Amazon is our logistics partner, so your LASTAR order may arrive in an Amazon box or plain packaging, delivered by Amazon, UPS, USPS or FedEx.

I ordered several items. Will they arrive together?

We try to send everything together, but some items may ship separately. Each package gets its own tracking number and shipping email.

Tracking says delivered, but I don't have it.

Check around your door, mailbox or building mailroom, and ask neighbors or anyone in your household. Packages are sometimes marked delivered a little early, so give it until the end of the next day. Still missing? Email service@lastarhome.com with your order number.